Terms and Conditions

Welcome to our website !

ADRIAN ROADS carries on business as a Tour Company and promotes its services via different ways among which its website: ADRIAN-ROADS.COM is a trademark of ADRIAN ROADS Sarl and any booking made through ADRIAN-ROADS.COM will be ruled by and subject to the following terms and conditions. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ADRIAN ROADS’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not access, browse or use in any way our website. The present terms and conditions are valid as of 01 January 2019. No modification to these terms and conditions shall be of any effect unless made in writing by and with the authority of ADRIAN ROADS Sarl.

1. Definitions

Below definitions have the exact same meaning whether they are being used in the singular or plural. «Terms and Conditions» relates to the terms and conditions which rules the use of this website by the user. The Term «ADRIAN ROADS» or «us» or «we» refers to the owner of the website whose registered office is 40, Rue de Bourgogne 91130 Ris-Orangis FRANCE. Our company is registered in France RCS Evry 844 527 879. The «User» or «You» or «Customer» relates to any person who accesses and/or utilizes one or several Services offered on the Website. «Service» relates to all services made available on the Website, such as, but not limited to, the sale of Transportation, Excursions, Activities, Tours, Transfers. «Partner» relates to all service providers «Website» relates to the “home page” and all other webpages with the domain name ADRIAN-ROADS.COM, owned and operated by ADRIAN ROADS Sarl registered in Evry France.

2. Use of the Website

The user of this Website must be at least 18 years old of age and must be legally authorized to create a binding legal obligation. The use of the website must be done in accordance with the present terms and conditions. When using this Website you agree to make legitimate bookings and to be financially responsible. This means that you agree to pay all confirmed bookings made on this website.

3. Prices

Payment is due in Euro.

The prices include all the services listed in the description of each product as stated on each page. Tips/Gratuities, Personal Insurance, Beverages or Food when not clearly listed in the product’s description and all other purchases of a personal nature are not included. The prices are net and include taxes. All prices may be changed in case of economic instability.

4. Payment

Payment is required at the time of booking or ordering.

It is made by credit card through our secure payment system. We accept the following credit cards: Mastercard, Visa, American Express. Cardholder must be present at the time of presenting the ticket. We do not charge a service fee for processing credit-card payments. Payment will be listed as ADRIAN ROADS Sarl on the credit card statement. We do not provide an invoice for each booking but if required, we will provide you with one by e-mail.

5. Voucher

You will receive a voucher for each service reserved. It is very IMPORTANT to make sure that you are providing us with the correct e-mail information as the voucher will be sent to you by email. All information regarding you and provided by you must be correctly given at the time of booking. ADRIAN ROADS cannot be held responsible for errors happening due to incorrect information (wrong dates, wrong address.) provided by the user. The voucher must be printed as a proof of purchase and must be presented to the service provider. The voucher is the proof of your reservation and payment. For that reason you should make sure you have a working printer at the time of booking as the voucher must be printed. You must provide the original, Voucher, signed, at the start of your tour. Neither your bank receipt nor your credit card receipt alone will be accepted as a proof of purchase. Your reservation cannot be honored or redeemed without showing a valid voucher. NO VOUCHER – NO ADMISSION In case you need to modify or amend an existing reservation this should be done using the contact form available at to ADRIAN-ROADS.COM. You should make sure that you received all your vouchers and read them carefully prior to taking the tour. In case you have not received your voucher, you must notify us at least 72 hours before the date of service.

6. Cancellation / Modification

The following is to be read, understood and accepted prior to ordering via our website. Cancellation and modification conditions are also available before the validation process of the order and are also listed on the order confirmation.

6.1 Procedure to Cancel or Modify an existing Booking

To be valid, request to cancel or modify a service booked through our website must be acknowledged by ADRIAN ROADS after having been sent to us using the following contact form: Contact Form Without this proof of cancellation or modification you will incur “No Show” or “Cancellation” Charges. All modification or cancellation request must be notified no less than 72 hours prior to the scheduled date of the service booked. There will be NO REFUND when tours are interrupted at clients’ own will.

6.2 Service Modified or Cancelled by ADRIAN ROADS

ADRIAN ROADS reserves the right to change or cancel services without prior notice and where this is necessary for passengers comfort and safety (such as adverse weather conditions), or in the event of strike action or demonstrations. We will do our best to keep you inform in due time. If we have to cancel a service, you will receive a full refund, equal to the total amount paid to ADRIAN ROADS at the time of booking.

6.3 Cancellation Fees when RESULTING FROM THE USER

For any cancellation, the following cancellation fees will apply and will be deducted from the refund :

* Cancellation more than 7 calendar days before the service begins: You will be charged a 5% cancellation fee.

* Cancellation between 7 and 3 calendar days before the service begins: You will be charged a 10% cancellation fee.

* NO REFUND if cancelled within 72 HOURS of A TOUR You will be charged a 100% cancellation fee.

* NO REFUND if cancelled on the day of the service once it has started or in case of a “No Show” You will be charged a 100% cancellation fee.

It is of the client’s responsibility to verify that he is carrying the necessary documents for the tours booked). No refund (even partial) will be granted, should the clients not carry or loose the necessary proof of ID. For special dates (Dec 24th, Dec 31st, Feb 14th, July 14th and any other specified dates, modification or cancellation less than 30 days prior to the service date, imply that the total amount is due to ADRIAN ROADS and no refund can be given. WE STRONGLY ADVISE that all customers take out appropriate insurance for cancellation, as no such insurance is included in the prices listed on our website and our terms and conditions will strictly apply. If entitled to a full or partial refund, the user will receive credited back within a reasonable time period after deduction of any amounts remaining due per the above cancellation fees table.

7. Disclaimers & Limitations of Liability

“Neither we or any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.” “Pictures and Illustrations have been carefully chosen to give you an idea of what to expect during your tour or activity. However, they have no contractual value in any way. This website contains materials which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.” “From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).”

8. Complaints

Complaints must be sent in writing by e-mail using the dedicated contact form through our website www.adrian-roads.com and must reach us less than 8 days after the date of the service used.

9. Miscellaneous

9.1 Starting Time

These are subject to changes or cancellation, should unforeseen circumstances occur. Please reconfirm your service at least 72 hours prior to departure time and date.

9.2 Food and Drinks

Smoking is prohibited in all vehicles. Food & Drinks should not be carried on board the vehicles

9.3 Personal Belongings

ADRIAN ROADS and its suppliers cannot be held responsible for the loss or theft of personal items or luggage, during the services, in the buses or anywhere else, and no guarantee can be given to recover them.

10. Applicable Law

Your use of this website and any dispute arising out of such use of the website is subject to the laws of France. Any dispute relating to their interpretation and/or their execution is the responsibility of the Tribunal de Paris, France, Europe (Paris Court).